Front Desk Agent
Description:
WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!Full-time or Part-time Hourly Position ranging from $15.
00-$18 hourly with benefits.
Located in Santa Fe, NM.
Working out of our Inn & Spa at Loretto.
Essential Duties and Functions/Responsibilities/Tasks:
Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).
Maintain high level of positive and professional approach with coworkers and guests.
Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
Maintain the upmost confidentiality and care with guest information.
HP22Requirements:
Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Ability to work on feet for eight hours or more.
Must be able to lift/push/reach for/carry 25
pounds occasionally.
6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
High school diploma or equivalent experience/training.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.
Heritage Hotels & Resorts Inc.
is an Equal Opportunity Employer.
PI226570946 Recommended Skills Communication Confidentiality Customer Service Friendliness Hospitality Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!Full-time or Part-time Hourly Position ranging from $15.
00-$18 hourly with benefits.
Located in Santa Fe, NM.
Working out of our Inn & Spa at Loretto.
Essential Duties and Functions/Responsibilities/Tasks:
Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).
Maintain high level of positive and professional approach with coworkers and guests.
Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
Maintain the upmost confidentiality and care with guest information.
HP22Requirements:
Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Ability to work on feet for eight hours or more.
Must be able to lift/push/reach for/carry 25
pounds occasionally.
6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
High school diploma or equivalent experience/training.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.
Heritage Hotels & Resorts Inc.
is an Equal Opportunity Employer.
PI226570946 Recommended Skills Communication Confidentiality Customer Service Friendliness Hospitality Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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